Unfairly Prejudiced

On the 24 February 2025 I submitted a claim to Bankmed for R1050 for services rendered by my specialist Dr P Govender ( Reference no ***). All relevant documents were provided ie Invoice and proof of payment.

My claim was rejected with a code 4 meaning that my claim was not submitted in time.. I called in yesterday and spoke to a lady by the name of Baba. She advised that my date of service was the 12/06/25.. I then told her that it's incorrect that I've seen the doctor on the 6/12/24...why would I submit a claim for a consultation that was done in June last year. So this is the issue..the invoice date is as follows.. 2024/12/06...the date in the descriptive line on the invoice is 12/06/24 which is obviously reversed by error ..my proof of payment is dated the 6/12/24 in line with the invoice date ..surely the two dates match and common sense will tell that the date in the description line was an error..two out of the three dates are 6/12/24. The lady Baba promised to provide me with feedback today but to no avail..It will be noted that this claim will expire the 6 March 2025. I feel that my claim has been treated with utmost disrespect. It should've been referred to Management for a decision to be made by using his/her discretion and by doing a full due diligence. ..sadly the competency of the staff is much to be desired... Kindly revisit my claim and would appreciate your favorable consideration in view of the 2 correct dates outweighing the wrong date which is a human and genuine error. Thank you