Unfair practice by Bankmed

I wish I could give zero star, Bankmed only acknowledges your complaint on this platform. No contact beyond that, no sense of urgency from their side. I'm only told we sent this to the relevant department. When is that department going to contact me and discuss my MSA refund issue with me. This is pathetic service. I have a family to look after and Bankmed you are hogging my money. No one is due to claim. I need an actual person to contact me and tell me how far is the solution to my request. Honestly it hurts that my employer gives us no choice but to take up Bankmed now we are forced to tolerate this unfair treatment. Bankmed I have children that I must take care of with the money you are keeping for no reason.

Again, I hardly used the MSA funds, I have a significant balance on there as proof that the MSA funds were not being used. I used it to buy multivitamins and only 3 DR's visits the whole of 2024. To date all claims have been processes and paid when they occurred. No DR, pharmacy or health service of any kind is waiting to claim form my Medical Aid. Bankmed is waiting for no one to claim nothing, refund my money so I can feed my family.