ME
Morne E

1 reviews | Active since Nov 2022

22 Nov 2022, 10:33

Understanding Clients needs

BankMed must be one of the worst medical aid schemes out there and forced to have them as my medical aid supplier. It amazing how a person can only claim once every three years on optometry. Having to pay out of ones pocket every single time. I’m sure they have my history on claims and certain medical records. Now maybe this will be read and understood, I have keratoconus which effects my eyesight, the shape of my eye so I just don’t go an optometrist for fun. I go to get contacts so that I’m not legally blind and can do my job to pay for a medical aid. Keratoconus is a disease which severely effects my way of life. Send in claims with letters attached and claims just get rejected. Could BankMed give the cure for keratoconus so that I don’t have to bother you for any future claims.

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Replies (3)
Bankmed
Bankmed's reply22 Nov 2022, 10:44
Official
Hi Morne, we've noticed your comment and will have the relevant teams look into this matter and revert with feedback.

Best regards,

ME
Morne E's update30 Nov 2022, 11:03
Reviewer Update
The reply I receive, is not clear. how does Bankmed distinguish between normal and a disease request for contacts. but as usual you just have to fork out of one's pocket. seems bankmed will stay on top not having to spend any of their profits.

Bankmeds response
A review of the motivation was done by our clinical Board for the consideration of payment for the member’s rigid contact lenses. Approval was granted according to Scheme rules and the available limit allowed for the member’s contact lenses from Insured Funds



Bankmed
Bankmed's reply30 Nov 2022, 16:27
Official
Hi Morne, our team will reach out to provide clarity.

Best regards,