Unaccptable Service

My son has been approved for therapy from Insured Benefits. From May until current every statement submitted has been paid out of my MSA rather than the Insured benefits. I call every single month dealing with an *********** consultant who promises me the world and of course to have this rectified and of course nothing has changed. As a result I am not on -R5 500 on my MSA, I have to pay for the therapies and not get reimbursed and of course every time I go to the doctor or need meds I am paying out of pocket. What is the point of having a medical aid with such useless staff and a billing system that needs to be s****ped. I am so done with this non-sense