SG
Sershni G
1 reviews | Active since Mar 2009
29 Jan 2016, 14:26
Unacceptable Service
Further to my complaint last week regarding Bankmed. I received a call today from the same consultant who requested that I need to resubmit my claim. What are the chances of waiting 3 weeks, then to be told that they lost claim. Totally ***********. So I suppose I would be lucky if this is resolved in February at the rate they are going. Bankmed your outsourced function to Discovery is a terrible mistake.
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Bankmed's replyOfficial
01 Feb 2016, 16:56Hello pologti,
Thank you for your comment.
We've confirmed that we have the claim on system and do not need it to be resubmitted. The claim is currently in batch and should be released for payment shortly. The delay is due to the fact that all claims are being checked before being released to ensure they get paid from the correct benefit and up to the correct rate.
Please accept our sincerest apologies for any inconvenience caused by this matter. We can assure you that we are working hard on a quicker resolution to these claims. Please contact us on ***3 or email *** should you require any further assistance.
Regards
Bankmed Servicing
Thank you for your comment.
We've confirmed that we have the claim on system and do not need it to be resubmitted. The claim is currently in batch and should be released for payment shortly. The delay is due to the fact that all claims are being checked before being released to ensure they get paid from the correct benefit and up to the correct rate.
Please accept our sincerest apologies for any inconvenience caused by this matter. We can assure you that we are working hard on a quicker resolution to these claims. Please contact us on ***3 or email *** should you require any further assistance.
Regards
Bankmed Servicing
Bankmed's reply01 Feb 2016, 16:56
Official
Hello pologti,
Thank you for your comment.
We've confirmed that we have the claim on system and do not need it to be resubmitted. The claim is currently in batch and should be released for payment shortly. The delay is due to the fact that all claims are being checked before being released to ensure they get paid from the correct benefit and up to the correct rate.
Please accept our sincerest apologies for any inconvenience caused by this matter. We can assure you that we are working hard on a quicker resolution to these claims. Please contact us on ***3 or email *** should you require any further assistance.
Regards
Bankmed Servicing
Thank you for your comment.
We've confirmed that we have the claim on system and do not need it to be resubmitted. The claim is currently in batch and should be released for payment shortly. The delay is due to the fact that all claims are being checked before being released to ensure they get paid from the correct benefit and up to the correct rate.
Please accept our sincerest apologies for any inconvenience caused by this matter. We can assure you that we are working hard on a quicker resolution to these claims. Please contact us on ***3 or email *** should you require any further assistance.
Regards
Bankmed Servicing