Unacceptable Service

I submitted a claim to Bankmed on 06th Jan 2016. The timeframe for payout is 2 weeks. I called today 21st Jan to confirm when payment will be made. The consultant that assisted me advised they did not captured my claim as yet and I will have to wait another 2 weeks for payment to be made once the claim has been captured on the system. This is unacceptable that due to Bankmed's incompetence of not capturing my claims I have to wait a further 2 weeks. The administration was handed over to Discovery Health effective 01 Jan 2016, and its obvious that the service is shocking. When I requested to speak to a supervisor, he told me there is nothing that can be done and I will just have to wait. So due to Bankmed outsourcing the Administration function to Discovery Health, we as the members now need to wait a month before payout if we are lucky and tolerate this unprofessional service.