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MVdM
Martin Van der Merwe

1 reviews | Active since Jun 2020

08 Apr 2024, 09:42

Unable to claim Bankmed Balance Active Gear discount on 7.4.2024.

On 7.4.2024 I made a purchase at Totalsports for R1851.90, I belong to the Balance program but the Bankmed App , Active Gear section was offline so I was unable to access my discount of 15%. The minimum discount I should've been able to received was 5%. I couldn't see if my health questionare of heal assessment period had expired which would give me 15% off of up to R2000 at Totalsports. I phoned Bankmed Balance today , Xolelaa confirmed the Balance app has had a system issue, i explained my problem & said I want a refund of the % discount I am entitled to which should be R277.79. Their policy is they don't provide cash refunds as it's an upfront discount. Not my problem the app was down. I asked to log a complaint & received ref ***. I could view my Dischem benefit % yesterday but nothing on active gear. Why should I be prejudiced because of a system issue?

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Replies (3)
Bankmed
Bankmed's reply08 Apr 2024, 11:13
Official
Hi Martin, we're sorry for the inconvenience caused. We will investigate your complaint, and reach out to you. Regards.
MVdM
Martin Van der Merwe's update18 Apr 2024, 11:00
Reviewer Update
Thank you for not approving my valid claim. I logged onto my Bankmed App now and surprise-surprise I am still not able to access my active gear rewards. Maybe Discovery is keeping it off line on purpose so that they don't have to pay out the rewards that are rightfully due to us? What a pathetic response. Not happy and don't accept. How can the rewards be off-line for so long. Absolutely pathetic.Not happy at all!
MVdM
Martin Van der Merwe's update07 May 2024, 14:10
Reviewer Update
On 26 April I was phoned and asked to check if my Active Gear Rewards is working ,it's not. Asked to send screenshots to Discovery which will be escalated to the support team which I did the same day. It is now 7 May and I have had no feedback AND STILL NOT ABLE TO CLAIM MY ACTIVE GEAR REWARDS. How many people are ******** out of using their valid refunds?