Unable To Can!

I have never experienced smooth service with Bankmed. Never! Right now my fight with them is regarding my MSA. They received a incorrect claim from Lancet(that occurs every week) they pay the claim from my MSA, depleting them. After advising me that its the wrong ICD code i advise Lancet to fix it reclaim- they do but 5 weeks down the after several emails advising them that it has been sorted this is still not resolved!It's either the business has no competent frontline people or the whole organisation needs to press RESTART. It's as if you work manually because every person i speak to has no idea what my last contact with them was about. I am so fed up with the service, im calm. Your lack of competence has defeated me..gosh. Someone help me resolve this!!!!!Sigh