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FARHAAN B

1 reviews | Active since Jul 2016

10 Dec 2017, 22:01

UN INFORMED CONSULTANTS POOR MANAGEMENT

MY MOTHER IS ON THE BANKMED COMPREHENSIVE PLAN SHE ENTILTLED TO ADDITIONAL CHRONIC CONDITION BESIDES THE 26 AND AS PER THE CMS SHE IS COVERED BY LAW FOR 270 CONDITIONS SHE IS CURRENTLY DIAGNOSED WITH ONE OF THEM AND IS NEEDING A SPECIALIST CONSULTSNTION TO CONFORM DIAGNOSIS AND IMPLEMENT A TREATMENT PLAN. HER SAVINGS ARE DEPLETED BECAUSE OF TEST THAT WERE CONDUCTED TO CONFIRM THE DIAGNOSIS YET BANK MED IS DRAGING THERE FEET IS GRANTING APPROVAL COMING UP WITH ALL SORTS OF WAS TO STOP TREATMENT YET IN THE END IT WILL ONLY COST THE SCHEME TOUSANDS OF RAND FOR HIP REPLACMENTS AND SPINAL CORD SERGERY BECAUSE THAT IS WERE MY MOTHER CONDITION IS HEADING YOU SEND EMAILS TO THE SCHEME NO RESPONSE YOU CALL THE CALL CENTRE YOU ARE TRANFERED FROM ONE USLEESS CONSULTANT TO THE NEXT.

PLEASE HELP OR TELL US IF YOU CANNOT PROVIDE HEALTCARE SERVICES TO MY MOTHER AFTER ALL YOU ARE UNDERWRITTEN BY DISCOVERY BUT YOUR SERVICE STINKS.

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Replies (1)
Bankmed
Bankmed's reply11 Dec 2017, 14:39
Official

Hi Farhaan, thank you for your post, we apologise that you did not get an adequate response from our call centre servicing channel. We've confirmed that you have been contacted and assisted. We have sent you an email, you may respond directly to it for further details on the matter. Regards