Typical Call Centre Attitude

I called last year to get assistance regarding my daughter that needs to see an Occupational The****** after she already went to see a Speech the****** to make sure Bankmed will cover both. I was reassured that \YES WE WILL\" The claim for the Occupational The****** was decline. I called this morning to find out why. First of all the lady I spoke to could not really help me I have to go look on the brochure. I call the call Centre because then I can talk to someone and get the right advice. I asked her to put me through so I can rate her Service and she transferred me back to the queue.<br> <br> This is Pathetic and I don't expect more from whoever receive this message.<br> "