AS
Aniqah S

1 reviews | Active since Dec 2017

21 Dec 2017, 00:26

Turn around time 48 days not 48 hours

A service offered. Do all necessary paperwork work. I don't need to know which department or processes need to happen. All I wanted was for a claim to be paid out. Every phone call has a turn around time of 48hours. Phone every 48 hours no one could solve problem . its now 48 days.

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Replies (1)
Bankmed
Bankmed's reply21 Dec 2017, 16:12
Official

Hi Aniqah, thank you for your post, we'd like to apologise for the delay in processing your claim for treatment on 06 November 201. We've confirmed that the claim has since been processed and paid accordingly. The refund should reflect in your account within 7 working days. We have also confirmed that the claim submitted for service date 19 December 2017 was received and is currently being processed. Regards