Treats clients the way she wants to be treated

I laid a complaint on the 9th of October in regards wtih Hospital Authorisation. I was put through to Grezelda Khan the team leader at Authorisations and explained to her why i needed the 20% to be waived. Grezelda didnt just listen to me she actually cared and took y situation as a person to heart,. She went out of her way to assist me and made ait a point to get the assistance that I needed and the authorisation was fully approved in 2 hours from time call was made to her. I was just not another patient to her. I was a human in crisis and she was exceptional. She put herself in my shoes and treated my situation the way anyone in a stressfull and traumatising situation would like to be treated. You are truly an asset to Bankmed and came to my aid in the time of crisis and need. Grezelda because of your actions i got the necesary operation and the cancer was removed. I thank you from the bottom of my heart