1 reviews | Active since Jan 2017
they cant provide clear and effective service
this team is ***********, i sent a request to add and delete a dependent in September, come November they debit me for the dependent that was suppose to be removed.
when I ask they tell me i sent the forms to the wrong team but we have been communicating about the adding a member. why was i not told it was the wrong team when they found it. i was informed to send the forms to that team. now they telling me about 30 days cancellation but i requested this in September...
Hi Herbert, we apologise for the frustration this has caused, we will look into this matter and revert back with feedback. Regards
Hi Herbert, we apologise for the frustration this has caused, we will look into this matter and revert back with feedback. Regards
Hi Herbert, we've tried calling you however you were not available to take our at the time. Please confirm an alternate number or a convenient time to contact you. Regards
Hi Herbert, we've tried calling you however you were not available to take our at the time. Please confirm an alternate number or a convenient time to contact you. Regards
Hi Herbert, we've confirmed that you have been contacted and assisted. We have sent you a membership certificate as confirmation that your dependant has been withdrawn. We acknowledge that this was an error on our part and sincerely apologise for any inconvenience or misunderstanding that this may have caused. We assure you that every effort will be made in the future, to ensure that such an error does not recur. Regards
Hi Herbert, we've confirmed that you have been contacted and assisted. We have sent you a membership certificate as confirmation that your dependant has been withdrawn. We acknowledge that this was an error on our part and sincerely apologise for any inconvenience or misunderstanding that this may have caused. We assure you that every effort will be made in the future, to ensure that such an error does not recur. Regards