The worst service, I just want my refund TODAY!!!

I have never received such bad service in my life. I made a claim with bankmed on the 23/12/2020 with ref *** and they just have not bothered themselves with assisting me. I then called them and spoke to Mohamed who was not helpful, he advised that there was something wrong with the invoice I provided them. He just transferred me to Lancet and I had to explain to them that something was wrong with the invoice, and just know that Bankmed consultants know the jargon, so I was battling trying to explain to this Lancet consultant. Even the Lancet consultant said why did he have to transfer you because Bankmed is able communicate with Lancet. THE WORST!!!

Lancet fixed the invoice and I sent it to Bankmed on the 12/01/2021 with ref ***. I received no response once again and I had to call. I spoke to Siyamthanda and she said she does not see anything wrong and the claim in supposed to be processed. She said she would call me back, which she did and said they are still investigating.

A day or two later I received an email to rate if my query was resolved, I said no and the next day, the 18/01/2021 I received a call from Candice Breuinger who said she will look into the request. I heard nothing at all after that, the following week I called once again and they lady I spoke to said Candice was on leave and will have someone call me back. NOBODY CALLED ME BACK.

I called on the 8/02/2021 and spoke to Jason who said he would call me back after I told him I've been calling and nobody assisted. To no surprise nobody called me back. I received an email from Candice saying that they would only pay back R664 instead of R850 in the next 5-7 working days. I will not accept this and it has been 5-7 working days and nothing has happened.

This is absolute ******* and I want a full refund because for the past 2 months, nobody communicated and now they don't want to give me my full refund.