The worst of customer service, no feedback, no sense of urgency nd pure incompetence

I called Bankmed on the 08th of August to query a claim that they did not process only to find out that they paid a previous claim from my out of network which was a mistake from their side. The consultant I spoke to advised me that she will escalate the matter and I will get feedback on the 10th since the 9th was a public holiday . I never got any feedback! Decided to call back a week later and was told that the matter was never escalated on the 8th and the person that I spoke to assured me that they will escalate since I've been awaiting feedback for a while, I even said to them something needs to be done about the consultant that I spoke to on the 8th only for them to do the exact same thing. Today i call again since I still have not received any feedback , guess what it was never actioned even the second time around and beyond frustrated at this point as I'm thinking is this some kind of joke, like where is the customer service urgency in bankmed , it's very disappointing to say the least. They always debit my account and not once in the 5 years I've been with them have I missed a payment but I've complained several times about the poor customer service so clearly they do not want to retain me as their customer, If my employer had another medical aid option , I will have cancelled a long time ago but I'm stuck with this nonsense of a company that clearly does not value me as their customer . Now to be told that this query will actioned/i will get feedback some time next week is totally unacceptable and pure disrespect, listen to your damn recordings from the 8th and action this accordingly I'm also tired of repeating myself each time I call !!!