The most useless medical aid.....

<p>On the 21st of April I purchased the Mirena from Dischem... R1575 was meant to come out of the wellness benefit and the rest out of the savings account. On the 3rd of May a consultant informed me that the entire amount had come out of the savings account and she opened an enquiry to have the savings account reimbursed with the R1575 and have 2 claims reprocessed. I have spoken to another 3 consultants after that promising to follow up and call me back, however I have still not heard anything.... I called this morning and the consultant told me the query was sent to the functional heads but has been closed and nothing has been done about this. Bankmed, your plan states that R1575 is paid from the wellness benefit so why must I wait 16 days to have this sorted out. This is the second time I have had to complain. I submitted my C section claim which took 20 days to pay out because you paid the doctor instead of me when the invoice clearly showed the proof of payment that I had made to the doctor. What is going on???? The last reference number I received is ***. If nothing comes of this I will go to the ombudsman. </p>