The lies are exhausting!!

Lodged this formal complaint on the 15th Dec, Bankmed’s response was they will get back to me. Guess what still nothing from them? Again, my question is who is not doing what they need to? Who is going to take accountability here?

Worst service ever, disappointing and inconsistent feedback all the time! This is month 3 of getting told the same thing. We have escalated your issue, your claim has been paid , you should receive POP soon, sorry we have to escalate it for manual processing… the team processing it will get hold of you? Now I am now handed over for litigation because my authorised claim by Bankmed has not been paid to date, 3 months later. The excuses, the incompetence and inconsistency is beyond me! Can someone please pay the claim that you authorised, how hard can it be?