Thanks Thando Madikazi for excellent service.

I have been trying to get claims to Bankmed for processing for months but my scanner is not working and my fax machine kept jamming. In desperation I called Bankmed today and got to speak to Thando. He was exceptionally polite and advised that the first claim would expire in about 2 weeks time. When I explained my problem, he asked me to hold on while he contacted the supplier and got them to email the statement directly to him. He kept me on the line until he had received it, and after checking it, he advised me that it would be sent through for processing. This sounds like a small thing, but I live far from the nearest town so it would have cost me a lot in petrol and postage to send it by overnight mail to them. Thank you Thando, you really did go the extra mile and provide an excellent level of service to me. I really appreciate it. With all the bad experiences one has with call centres, Thando was a breath of fresh air and should be given an increase. He's very good. Recognise excellence Bankmed.