Thank you for your awesome service

Nelisa – Authorisation department ***

Yesterday I had the pleasure of speaking to Nelisa. I was truly blessed to speak to her. She was professional, friendly, helpful, patient and truly went the extra mile. Being part of service quality and customer experience in company, I have to tell you she is a true Gem. Not only did explain everything, she looked for information I did not have on hand, called my doctor’s rooms on my behalf and requested the required information. She called me back to provide feedback, what to expect and the turn-around-time. I really did not expect this type of service. Thank you for representing your company so well in taking pride in your work and valuing me as a customer and not only as a membership number.