Terrible service

I cannot express how utterly disappointed I am with the service that I receive from Bankmed. I sent through an application to register my newborn and was given such a hard time because I hadn't registered him and sent through his birth certificate. When I did send through his birth certificate, I received a new card with the incorrect spelling of my baby's name and they had gotten his gender wrong. I called on the 15th of January and spoke to Zikona who insisted that I resend my application. After me getting upset and telling her that I do not have access to a scanner and email as I am on maternity leave, did she try to help. She had me on hold for over half an hour trying to contact the administration department. She eventually took my number and said that she will contact me when it is sorted and till date, I have not received any feedback from her. The service is pathetic.

I also received terrible service from the baby and me program. I was sent a baby bag with all expired toiletries. I complained in November and only received a call a week later to resolve my complaint. The blame was passed onto the courier company and I was told that I will receive a call in the first week of January to confirm address to send me through a new bag and till date, I have not received a call.

I am extremely upset and appalled at the service I receive from Bankmed. I will definitely be joining my husband's medical aid this year. This is no way to treat members, especially when we pay so much for medical aid. Totally totally disappointing.