Terrible Medical Scheme

I have been with BankMed since I started working for the Bank, I have been on all possible affordable plans that I could be on. I pay almost R2000 a month for my plan yet only get R2000 savings a year. The last time I was able to even see a doctor was the beginning of the year it now almost December. I am trying to change over to my partners medical aid with Discovery and when I phone BankMed there are just contradictions and complications. I have been trying to terminate this scheme and cover since the end of October however I am still struggling to get it over with. I refuse to have a waiting period of 30 days for the termination to go through and I refuse to pay R2000 towards the medical aid as of now. I am waiting for some happy person from BankMed to actually assist me accordingly, I would like a call preferably from someone high up in BankMed that will be able to make exceptions and get this done once and for all.