terrible customer service

<p>I have been debited incorrectly and have been waiting for more than 3 weeks to get my refund back after being promised it would take a maximum of 7 days. I have called in 4 times over the past 2 weeks to find out what is going on and each time I get told Leticia the consultant I was dealing with will get back to me but I am still waiting, I was then told it has been given to her team leader to deal as she went on leave still no communication or solution. This was your mistake initially so fix it.</p>