Terrible customer service

On the 22 April called bankmed regarding a claim (SHIREEN)promised to give me a call back with feedback regarding my query till date she has not called me every time i call bankmed she is not available they will drop her a email and she will get back to me (8 times).What a terrible service bankmed is a joke.Today i am told it will be escalated to her Manager after the 9th call which i'll probably receive a call by end of this week if i am lucky.Terrible service i must say!!!!!