terrible consultant

<p>I send through the forms to bankmed on the 04 July 2017 to this date no one has made follow up </p> <p>I called today to follow up on the forms and that’s when I was told that they need a practice number of the specialist. i explained to the consultant that i cant i cant send the documents again but i am waiting at the doctor they can be provided with the practice number. </p> <p> </p> <p>I find it disgusting that the call center agent was less interested how is my condition and more focused on the process that I have to wait 24 to 48 hrs for authorization .ARE YOU PEOPLE FOR REAL!!! AFTER I WAITED THE WHOLE MONTH I AM STILL EXPECTED TO WAIT ADDITIONAL DAYS!!!!</p> <p>I explained to the agent that I am at the doctor and when I left the office on the 4th I asked they cc my gmail account so I can correspond with them if anything is outstanding, I am expected to go back to work to retrieve that email, what must happen for one to get a clear and sensible service though...</p> <p>I asked for the agents name and she hanged up the phone on my ears. CONSIDER MY MEMBERSHIP CANCELLED. I WILL GO WHERE THEY ARE MORE INTERESTED IN MY HEALTH RATHER THAN THE ADMIN PROCESS THAT FAILED FROM THEIR OFFICE. </p>