RD
Rosalie D
1 reviews | Active since Sept 2016
09 Feb 2026, 10:57
Terrible Claims Processing- Discovery
Claims not processed correctly despite several follow up emails - still waiting for a response (2 weeks later)
Helpful (0)
Replies (8)0
Replies (8)
Bankmed's replyOfficial
09 Feb 2026, 11:03Hi Rosalie, thank you for reaching out to us and bringing this to our attention. We will be in touch to further assist.
Best regards,
Bankmed's reply09 Feb 2026, 11:03
Official
Hi Rosalie, thank you for reaching out to us and bringing this to our attention. We will be in touch to further assist.
Best regards,
Bankmed's replyOfficial
10 Feb 2026, 09:40Hi Rosalia, we sent you an email regarding your query on the 15th of January 2026.
Best regards,
Bankmed's reply10 Feb 2026, 09:40
Official
Hi Rosalia, we sent you an email regarding your query on the 15th of January 2026.
Best regards,
RD
Rosalie D's updateReviewer Update
10 Feb 2026, 13:02Seriously Bankmed - is this the best response that you are sending me - that you sent me an email on 15 January ?!
Have you not read any of the enquiries that I have sent through to Bankmed where you have not answered any of my questions. The claim has NOT been processed correctly.
Please review ALL my emails and come back to
me with a solution and the process the claim correctly .
Going to Hellopeter is my last resort to getting this sorted out. This issue is not resolved
Have you not read any of the enquiries that I have sent through to Bankmed where you have not answered any of my questions. The claim has NOT been processed correctly.
Please review ALL my emails and come back to
me with a solution and the process the claim correctly .
Going to Hellopeter is my last resort to getting this sorted out. This issue is not resolved
RD
Rosalie D's update10 Feb 2026, 13:02
Reviewer Update
Seriously Bankmed - is this the best response that you are sending me - that you sent me an email on 15 January ?!
Have you not read any of the enquiries that I have sent through to Bankmed where you have not answered any of my questions. The claim has NOT been processed correctly.
Please review ALL my emails and come back to
me with a solution and the process the claim correctly .
Going to Hellopeter is my last resort to getting this sorted out. This issue is not resolved
Have you not read any of the enquiries that I have sent through to Bankmed where you have not answered any of my questions. The claim has NOT been processed correctly.
Please review ALL my emails and come back to
me with a solution and the process the claim correctly .
Going to Hellopeter is my last resort to getting this sorted out. This issue is not resolved
RD
Rosalie D's updateReviewer Update
13 Feb 2026, 06:55Still not resolved. Still waiting for a response to my questions.
RD
Rosalie D's update13 Feb 2026, 06:55
Reviewer Update
Still not resolved. Still waiting for a response to my questions.
Bankmed's replyOfficial
13 Feb 2026, 07:11Hi Rosalie, we apologise for the delay. We will reach out shortly.
Best regards,
Bankmed's reply13 Feb 2026, 07:11
Official
Hi Rosalie, we apologise for the delay. We will reach out shortly.
Best regards,
Bankmed's replyOfficial
20 Feb 2026, 08:57Hi Rosalia, please note that the claim in question as advised was paid correctly as we pay the South African equivalent rate for elective treatment received while travelling overseas. Our team tried to contact you in January regarding this and the calls were not successful.
Best regards,
Bankmed's reply20 Feb 2026, 08:57
Official
Hi Rosalia, please note that the claim in question as advised was paid correctly as we pay the South African equivalent rate for elective treatment received while travelling overseas. Our team tried to contact you in January regarding this and the calls were not successful.
Best regards,
RD
Rosalie D's updateReviewer Update
20 Feb 2026, 14:28This is the exact same response received from your staff. It has NOT been correctly processed. I wouldnt be sending over 10 emails if it was processed correctly. I have even received an additional refund after about 10 emails despite Bankmed telling me originally that it was correctly processed. Please refer to my latest email where i clearly showed the claim amount as per the claim submitted and the changed claim amount as per Bankmed - these are different and this is **********. Once you have reviewed my email of 19 February, please come back to me in detail either by email or contacting me on +***. This standard copy and paste response is unacceptable.
This is not the first time that i have had problems with claims being processed incorrectly and it appears to be a deliberate action to minimise refunds and save money.
This is not the first time that i have had problems with claims being processed incorrectly and it appears to be a deliberate action to minimise refunds and save money.
RD
Rosalie D's update20 Feb 2026, 14:28
Reviewer Update
This is the exact same response received from your staff. It has NOT been correctly processed. I wouldnt be sending over 10 emails if it was processed correctly. I have even received an additional refund after about 10 emails despite Bankmed telling me originally that it was correctly processed. Please refer to my latest email where i clearly showed the claim amount as per the claim submitted and the changed claim amount as per Bankmed - these are different and this is **********. Once you have reviewed my email of 19 February, please come back to me in detail either by email or contacting me on +***. This standard copy and paste response is unacceptable.
This is not the first time that i have had problems with claims being processed incorrectly and it appears to be a deliberate action to minimise refunds and save money.
This is not the first time that i have had problems with claims being processed incorrectly and it appears to be a deliberate action to minimise refunds and save money.
RD
Rosalie D's updateReviewer Update
20 Feb 2026, 14:30Still unresolved and Bankmed (Discovery!) expect me to be satisfied with their stock standard response which clearly shows they haven’t reviewed the detail in my email response.
RD
Rosalie D's update20 Feb 2026, 14:30
Reviewer Update
Still unresolved and Bankmed (Discovery!) expect me to be satisfied with their stock standard response which clearly shows they haven’t reviewed the detail in my email response.