Taking ages to update incorrect date of births

The date of births of 2 of my dependents were captured incorrectly at Bankmed although they received clear copies of the documents showing the correct dates. Now to get the dates corrected, Bankmed consultants have been giving me the run around for a week and still it has been sorted out. I have called in and spoke to at least 5 different consultants who keep saying the dates need to be corrected by some other department.

On Thursday 8 July I was even transferred to one of the managers called Mohammed who advised that he had escalated the issue and he would provide feedback by end of day. Mohammed never called me back to provide any feedback.

I urgently need proof of membership with the correct dates and I am very disappointed with the pathetic service I have received thus far.

Please sort out this issue.