Taken over by Discovery what a disaster!

I submitted a claim to be refunded to me on the 28/1/2016. <br> I send a follow up e-mail on the 112/2016 only to discover that I inadvertently made an error saying the treatment was in 2015.<br> I corrected the error and resubmitted the claim on the 12th.<br> A follow up mail was send on the 26/2/2016 without getting any answer. <br> I phoned the call centre on the3/3/2016 speaking to a Jason Bougaard who couldn't help and again today ( think he said his name was Izan who kept me waiting for 15 minutes while he was going to find a supervisor as he could not provide me with a satisfactory answer.....<br> I am a pensioner and work according to a budget. I am sure Bankmed can afford to wait for 3 months to be <br> refunded but I cannot!!!! What a disaster since the take over of Discovery:(