Super angry

I recently left the bank and I was using bankmed as my medical aid, I currently have funds on my medical aid savings and I need those funds as a matter of urgency. I contacted bankmed on the 25th of of February 2019, I was told that in order for me to get those funds urgently, I should write an email to bankmed stating that I need those funds and state serious fact, I did that. On the 26th of February 2019, I received an email stating that I must call bankmed to update my email address, I called in update. On the 27th of February 2019 I received an email again stating that I must write a letter again and send it through stating those facts that I wrote on the email and I have to email it on Friday... That is not fair at all, I’m being sent from pillar to post. I’m very angry pertaining this whole situation.