FC
Fabian C
1 reviews | Active since Nov 2016
02 Mar 2021, 14:21
Stupid
Good Day
I don’t accept your regurgitated response and utter lack of customer engagement.
Your team didn’t even hesitate to contact me for further information and hear what the dilemma is?
Utter ******* if you ask, yes your customer service is *******!
I will be escalating it further and bombarding your call center’s to get pre-authorization for every little damn thing!
Truly hope that R200 saving your scheme has made declining my claim makes you super rich!
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Replies (2)0
Replies (2)
Bankmed's replyOfficial
02 Mar 2021, 22:11Hi Fabian, we're truly sorry you feel that way. We'll look into queries which led to your post and revert with feedback. Regards.
Bankmed's reply02 Mar 2021, 22:11
Official
Hi Fabian, we're truly sorry you feel that way. We'll look into queries which led to your post and revert with feedback. Regards.
Bankmed's replyOfficial
03 Mar 2021, 13:15Hi Fabian, thank you for taking our call today. We are sorry that we could not provide you with the outcome that you sought, and we assure you that we have explored all possible avenues to ensure fair administration of your benefits. Kindly note that we, as an administrator have no benefit by declining funding as we have an obligation to treat all members fairly to ensure the sustainability of the Scheme. Regards.
Bankmed's reply03 Mar 2021, 13:15
Official
Hi Fabian, thank you for taking our call today. We are sorry that we could not provide you with the outcome that you sought, and we assure you that we have explored all possible avenues to ensure fair administration of your benefits. Kindly note that we, as an administrator have no benefit by declining funding as we have an obligation to treat all members fairly to ensure the sustainability of the Scheme. Regards.