Stuck in the 1800's...

On a regular basis do i get claim statements and that is all fair and well, but the information that is provided inside the mail is as clear as mud.

If you are partly liable for a portion of the account, they don't say that, rather, Azisa from the call center would rather have you log into their website... not sure of you, but i already have so many access id's and codes...why not make it simple? WHY not state - i.e. For your account? or To be Paid by member.... Instead, assumptions are made that customers know your business and processes as well as you do.... I think you would get a lot further in the industry if you just listen to your customers instead of being stuck in the 1800's....you have to navigate 2 system to get basic information - you guys need to catch a wake up!