ER
Edward R

1 reviews | Active since Jan 2012

04 May 2016, 08:27

Stuck between a hard place and a poor medical aid

Hi Bankmed I have paid you each month for about a year now and I have to say, I'm disappointed. My monthly contributions get me very little in the way of medical support from you, despite my actual need for chronic medication. I have Generalized Anxiety Disorder (GAD) and depression, recognized medical conditions that are based on mental research that you largely ignore. My psychologist, which you refuse to cover the fees for, has stated that I need medication to help my conditions. The same is told by my GP who created a prescription for me to claim for chronic medication. You refused to cover it unless I am on the Complete medical plan. I can't afford the complete medical plan. Even if I could, I can't change till November when the medical aid cycle ends. I'm going to presume that this is because you don't want nasty surpises with people changing the net contributions to you so you can plan your finances better. This is basically putting the pressure on the people who are supposed to benefit from the medical aid and absolving all risk to yourself. Great. Pay yourself on the back and laugh all the way to the bank. I hope you struggle to fall asleep at night as your members continue to struggle to STAY HEALTHY. The Discovery plan to give people a free, and mostly useless watch, in exchange for physical exercise is almost patronising. I shall be moving to a new medical aid soon, one that understands my needs better and is less compromised in red tape and greed.

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Replies (1)
Bankmed
Bankmed's reply11 May 2016, 07:41
Official

Hi JollyJamma

Thank you for sharing your concerns with us and allowing us to look into this matter for you.

We've confirmed that the conditions requested are not covered on your chosen plan type. Your plan covers you for Prescribed Minimum Benefit conditions only under the Chronic benefit.

We've confirmed that detailed feedback has been sent to you. You are more than welcome to respond to it should you require any further assistance in this matter.

Regards
Annelize
Bankmed Servicing