Stop making promises you can’t fulfill! Your service is really devastating and disrespectful

I am again calling around like a headless chicken to my Healthcare provider that wouldn’t care to give feedback or honour their commitment. All I asked was a proof of payment, an email confirming that my claim was paid. My Doctor did confirm that my claim was reversed by Bankmed after the so called payment on the 11th Nov. I emphasise, this claim has been handed over because Bankmed’s so called Healthcare partner” department gets penalised for speaking directly to clients. You wouldn’t need to speak to clients if you served the Doctors with proper feedback. Denise promised she would get back to me by call or email … again I am not surprised she did not because that’s what Bankmed does! They will ghost you and treat you like a nobody when you call in for claim queries!!! Can someone escalate this to the special “accounts department “ so this can be paid ??????