STILL NO FEEDBACK AND NO CLAIM PAID BACK

IT IS THE 14TH AND STILL NO FEEDBACK FROM BANKMED, I HAVE CALLED IN TWICE SINCE THEN AND THEN I GET TOLD THERE IS A BACKLOG, HOW IS THAT MY PROBLEM? IF THE BENEFIT WAS PAID FROM THE CORRECT BENEFIT THEN THERE WOULD NOT BE THIS PROBLEM, DOES THE PEOPLE AT BANKMED NOT KNOW WHAT THEY ARE DOING??? SOWAYBA GEYER PROMISED TO GET BACK TO ME, I AM STILL WAITING, RIDICULOUS SERVICE!!!11