tN
tashen N

1 reviews | Active since Sept 2013

17 Feb 2016, 18:19

STANDARD BANK BANKMED DISCOVERY

I HAVE BEEN ON BANKMED FOR THE PAST 7YEARS I HAD NO ISSUES AS OFF THE 01JANUARY 2016 WE WERE ADVISED THAT DISCOVERY HAD TAKEN OVER ADMINISTRATION AND WE WOULD HAVE BEEN ADVISED OF ANY CHANGES HOWEVER TODAY I HAVE BEEN TO MY GYNAE APPOINTMENT WERE I WAS ADVISED THAT THE HOSPITAL THAT I KNEW WAS ON THE NETWORK IS NO LONGER ON THE NETWORK.WE WAS NOT ADVISED IN CHANGE IN HOSPITAL NETWORK WHICH IS NOT FAIR.WILL IT BE FAIR IF I REQUEST MY FUNDS RETURNED TO ME FOR THE PAST 7 YEARS.JUST BECAUSE I AM ON TRADITIONAL OPTION I CANNOT USE THE HOSPITAL TO MY EXPECTATION.I WOULD GO ON COMPREHENSIVE HOWEVER I KNOW YOUR GUYS WONT COVER ME.I NEED A VALUABLE SOLUTION AND NOT EXCUSES I AM 6 MONTHS PREGNANT AND I NEED THIS ****.I NEED POSITIVE AND SOLUTION FEEDBACK.I AM PAYING MY MONEY ITS MY CHOICE WHICH HOSPITAL I WANT TO GO TO. HOW CAN SUCH CHANGE OCCUR AND CLIENTS NOT ADVISED OG CHANGES.

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Replies (1)
Bankmed
Bankmed's reply19 Feb 2016, 16:39
Official
Hello tash14,

Thank you for your comment.

We've confirmed that on your specific plan type you are restricted to certain hospitals. Should you wish to use a hospital that is not on the network, a co-payment will apply as discussed. You are more than welcome to complete a pre-assessment request once the authorisation has been loaded on system so that we may confirm the rates that will be covered for the hospital stay.

Please do not hesitate to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.

Regards
Annelize
Bankmed Servicing