*********** staff and poor systems within bankmed

This is my 4th year on bankmed med aid. They have no clue about my chronic illnesses. Not on App nor does.amy of their staff members are able to assist after a week of frustrating and tiresome efforts by me to resolve. At times spending an hour on a call with no satisfaction. I am keen to join the Diabetes care program but can't because my chronic condition is not available anywhere on bankmed system. But they did approve it since inception and been paying for almost 4 years. The level of *********** staff is shocking for a business of this caliber servicing big banks etc. I'm still in the same position I was a week ago. No solution More frustrated Higher blood pressure from their ignorance And just sick