SHOCKING SERVICE!

I am shocked to see the horrible service my mother received from Bankmed. My father would have retired end of March but unfortunately he passed away on the 25th of March.

Without warning or notice they cancelled the medical aid which she was a dependent on. Their reason was the policy belongs to the main member, but can't you see there is dependents on the medical aid and you should maybe inform them???

She signed a continuation form and sent it through with all the relevant documents from her brokers email on the 12th of April 2021, they did not accept it because its not from an authorised email, she phoned the next day to say she gives the broker permission to send the documents, she got a reference number for the call.

It is 24 days later and she is still not on any medical aid.

She's got diabetes and a heart condition and needs her medication, which she needs to pay out of her pocket now because Bankmed is taking their time on this!

This is an urgent matter as we all know medical aid is ESSENTIAL in South-Africa!

She went through enough loosing her husband and now have to be dealing with this is unnecessary, just do your job!!!