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andrea W

1 reviews | Active since Oct 2011

28 Jul 2016, 07:42

Shocking service

<p>I had a surgical procedure 3 months ago. To date, my bill for this surgery, has not yet been settled. Despite getting a 2-% discount from the doctors, despite that fact that it is a chronic condition, despite the fact that i have sent Bankmed motivation letters from the doctor stating this, they only paid half of the amount due.</p> <p> </p> <p>As this is a chronic medical condition that i have had for over 10 years, this bill should have been paid in full. We pay over R7000 a month towards medical aid, for them to onlypay R4000????</p> <p> </p> <p>I have sent all of the necessary documentation, but Bankmed does not have the common curticy, nor work ethic to even respond to my most recent emails. I have had to email them every week, with no response.</p> <p> </p> <p>I am being handed over to lawyers for an upaid bill, that this their responsibility to pay..</p> <p>I will be escalating this matter, and i will hold Bankmed liable for any late or lawyers fees that i incur due to their complete lack of customer service.</p>

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Replies (1)
Bankmed
Bankmed's reply29 Jul 2016, 11:21
Official

Dear Andrea

Thank you for your post.

We have tried calling you on ********** and you were unable to take our calls. We have sent you an email, please respond to it for further assistance on the matter.

Regards

Hadiyo Tshabalala