Shocking Service

When Bankmed was moved to Discovery my membership was never transferred so I went to the Optician only to be told I do not have medical aid! This took over two weeks to fix. Then I collected prescriptions for chronic medication and of course this went off my savings account as no chronic conditions were loaded. I enquired and after several subsequent follow ups one condition was activated but when I asked about the other I was told that it was not their problem as they do not administer chronic and I need to contact Medikredit directly (the two queries were sent on the same email?) I fail to see why I should contact anybody else as this was not my mistake. I also asked when these amounts would be refunded to my savings account but that part of my query has been ignored. I have also suddenly received a letter from Bankmed telling me I owe them R 716.00 but I have no idea what this is for. I sent the claims and enquiry areas queries about this but of course I have not had any response. If they ever resolve my queries I have every intention of moving medical aids as I have never experienced such shoddy service in my life.