Shocking feedback for payments made

Dear Bankmed, since moving to discovery to handle the admin side, I have had nothing else but discomfort and headaches.<br> I went to hospital on the 17th of January for an emergency c-section, due to one of my twins going into distress. Firstly this could not be helped. I just received my bill and you only paid R3800 out of a R13 000 bill. My company and I pay over R4000 a month, so that I am covered in cases like this! Where does all this money go to??? As surely I have not seen this. I have kept quiet on all bills that you send me but this is just ridiculous<br> Please be so kind as to get back to me via mail with confirmation, as for this type of money, I will go to great lengths to get back! Surely this should not be possible and this after receiving two phone calls by bankmed promising everything is covered in full for the 17th of January and until the 18th of January at 12 that evening where after shortfalls might occur, why am I then seeing any shortfalls for the 17th? Please advise <br>