SHOCKING!!!

My membership no ***...now that Discovery have taken over it is supposed to be ***..I say supposed to be because Daisy and other agents said that it is closed!!! I called on 26th Jan..explained to Daisy that I received a letter from Discovery Health the new administrator on the 31 Oct 2014 with their new membership no for me. Then on the 21 Dec 2014 I received another Bankmed membership card with the Bankmed membership no!!! So I asked her what is going on...she said that both my memberships are closed!!! I asked her how that's possible when I have been a member since 1981 with various banks. She said that she cannot explain, will log a query and call me ONLY WHEN SHE HAS RECEIVED AN ANSWER! I explained that I was going to the doctor the next day so I need to speak to a manager now...she said unfortunately the managers don't take calls. I asked if I could get their telephone no or email she said No! Also, I had to call 4 times, was cut off twice, waited for a supervisor and was cut off- spent over an hour on the telephone in vain. I then called again and asked Daisy what membership no must I give the doctor tomorrow...SHE SAID \ YOU CANNOT GO TO THE DOCTOR TOMORROW!\" "