VP
Vilanthran P
1 reviews | Active since Feb 2011
27 Jun 2025, 11:35
service terrible
Just spoke to Siphalmandla, requested to speak to a manger re, a previous reference. Was unable to assist me out and refuse to transfer to his manager. Is this the service that we receive as members. We are not allowed to speak to senior staff.
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Replies (2)
Bankmed's replyOfficial
27 Jun 2025, 11:56Hi Vilanthran, please accept our sincere apologies for the inconvenience you have experienced. We are currently conducting a thorough investigation into the matter and will be in contact with you as soon as possible.
Regards.
Regards.
Bankmed's reply27 Jun 2025, 11:56
Official
Hi Vilanthran, please accept our sincere apologies for the inconvenience you have experienced. We are currently conducting a thorough investigation into the matter and will be in contact with you as soon as possible.
Regards.
Regards.
VP
Vilanthran P's updateReviewer Update
15 Jul 2025, 21:38 Have not received any correspondence or call, shows that there is no customer care. How long does it take to resolve a complaint. Does Vitality REALLY concerned about its members, they talk but no actions.
VP
Vilanthran P's update15 Jul 2025, 21:38
Reviewer Update
Have not received any correspondence or call, shows that there is no customer care. How long does it take to resolve a complaint. Does Vitality REALLY concerned about its members, they talk but no actions.