LW
Luigi W

1 reviews | Active since Sept 2016

06 Sept 2016, 10:07

Service Survey Waste of Time - Goes Nowhere

<p>The clowns at Discovery responsible forBankmed's administration continue to exceed my dismally low expectations for service delivery. This morning an email arrived from Bankmed's Head of Service Delivery, one Mujeeb Bray, requesting a rating of their handling of a recent claim via an automated eamil. My responce ( a 5 rating) was returned undelivered with the following narrative</p> <p>"Google tried to deliver your message, but it was rejected by the server for the recipient domain bankmed.co.za by mx03.discovery.co.za. [66.155.106.183].</p> <p>The error that the other server returned was:<br />550 Unknown user"</p> <p>Perhaps's they really don't want to know how poorly they're performing?!</p>

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Replies (1)
Bankmed
Bankmed's reply07 Sept 2016, 15:27
Official

Dear wrifam

Thank you for bringing this to our attention and sharing further details with us on this matter. We have referred this to our support team and await their feedback.

Please accept our sincerest apologies for any inconveneince this may have caused. We can assure you that we value customer feedback and will investigate why this has not reached us.

Regards
Annelize
Bankmed Servicing