1 reviews | Active since Oct 2016

23 Oct 2017, 10:19

Service Stinks

A couple of weeks ago I went to Clicks and Garden City pharmacies to pick up a prescription and they couldn't help because Bankmed showed as if I didn't have funds and I needed to pay cash. The freaking card has accumulated savings of R25,000. Last night my son was almost refused service because Garden City systems show that I have no funds. I had to show them emails of my latest statements for them to believe that I indeed have more than sufficient funds. Even the clerk at the hospital ventured to tell me it's impossible to have savings of R25k which annoyed me even worse. I am at my wits end, I am gatvol with Bankmed and their putrid systems/service. If it weren't for my employ, I would change them in a heartbeat. They are useless with their ****ty service.

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Replies (2)
Bankmed
Bankmed's reply23 Oct 2017, 10:37
Official

Hi Kagiso, we apologise for the inconvenience this may have caused. We will look into this matter and we will be in touch. Regards

Bankmed
Bankmed's reply25 Oct 2017, 09:14
Official

Morning Kagiso, we’ve confirmed that you have been contacted and assisted. An email correspondence was sent to you, you may respond directly to it for further assistance on the matter. Regards