SW
Steve W

1 reviews | Active since Mar 2009

05 Feb 2016, 13:02

Service is at a 40 year low since Discovery look o

Discovery Health took over the administration of Bankmed in January 2016. Since then service has been ABSOLUTELY DISGUSTING.<br> <br> The call centre make repeated promises that they never keep. They over debited me for my subscription, and I have been trying to get a refund for ages.<br> <br> Emails to Mujeeb Bray, Head of Service, just get ignored. So much for \service\".<br> <br> The latest promise of a refund was from Mokadi, but that didn't materialise either.<br> <br> Bankmed need to move administration back to Metropolitan Health, as they (Metropolitan) provided me with great service for more than 40 years.<br> <br> Discovery Health have completely undermined member service in only one month. Just go to the new Bankmed Facebook site and see all the complaints, as well as all the complaints on HelloPeter.com.<br> <br> Disgusting!<br> "

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Replies (1)
Bankmed
Bankmed's reply08 Feb 2016, 10:49
Official
Hello Stevew,

Thank you for your comment.

We've confirmed that you have been contacted and your concerns addressed. We'll be in contact with further feedback. Please accept our sincerest apologies for the manner in which your queries have been dealt with. We can assure you that this is not the level of service we strive to deliver and will address these matters internally.

You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.

Regards
Bankmed Servicing