Service/Complaint

Since Jan 2016 when i collect the Mirnerva tablets from our Pharmacy, the claim is processed through the SAVINGS instead of the INSURED BENEFITS. i have to phone a few times a month to get it reversed & Jan's claim was rev in Feb & Feb's claim was eventually rev on 14 March from the savings to the insured benefits. this was confirmed by Zuki on 29 March.<br> i phoned 30 March to find out if the claim for the Mirnerva i collected the 22 March was reversed from the savings account to the insured benefits & it had not been done yet REF ***. I was told i would be contacted in 48 hours, STILL WAITING. i phoned again today REF*** & was told it will be rev to the insured benefits. Then late this afternoon we rec an email stating the the claim for 22 March for the Mirnerva was not paid to the supplier with code 36 \ this is an adjustment of a claim that we have processed before\". i collected the Mirnerva on the 22 March so how can it be an adjustment of a claim that has been processed before?i ph bankmed again, spoke to Ian REF *** who said he will phone me back after 1pm tomorrow or after 5pm. i doubt this will happen!!!!"