Selecting a DR

Called 3 Times today and honestly just the worst medical aid one can have. They add to your stress, First consultant did not even bother with assistance very slow assistance and telling me about a 1 month period , second consultant said she will call me back she has system issues, third consultant tells me I can only see the GP 01 Feb but I am sick now , Like please make it make sense. I have medical aid but I can't make use of it because it takes a whole month for their system to generate I dont know what ?