Secondary doctor.

Good day

mem number ***

December 2019 I had requested that my secondary doctor (Dr Gohan) be removed as a secondary doctor and Dr Mokoena be added for me and my 2 dependents. I found out in 2020 that my request was not actioned. The changes were only done for me the main member and not for my two dependents and I did specifically ask for Dr Mokoena to be put as a secondary doctor for all of us. I called your call enter again December 2020 to ask that this be done and I was advised that it has been sorted, the guy even apologised for the error and assured me that Doctor Mokoena will be loaded on the 1st of Jan 2021 for all members.

Today my son broke his arm and I took him to another doctor (out of network) as my doctor does not have an Xray machine, after my son was assisted I was advised that I need to pay R900 as banked declined to pay as I no longer have out of network visits. This was very embarrassing as I did not have any money on me and the doctor had already done xrays and put on a cast.

I called the call centre to find out why claim was declined and I was advised that both my dependents are still on the old doctor (Doctor Gohan) and that every time my kids visited the doctor I requested to be my secondary doctor bankmed has been deducting from my out of network visit.

I am sure your calls are recorded, please go back to 2019 and 2020 and listen to the requests.

I couldn’t pay the Doctor and I think you guys should pay that invoice.