MS
Mario S

1 reviews | Active since Mar 2018

20 Sept 2021, 08:43

"Scheme" is a understatement and most unprofessional business I dealt with.

I feel so disgusted and a lost of words, wont even mentioned how I am stressing now. I woke up this morning to a email stating I am R 5000 in debt and without the reason why. Since I was force to take up this medical aid scheme, yes scheme is exactly what they are running here. I bearably even use my benefits. The amount I pay per year for them, you would think they will be able to pay for a procedure they said I don't even have to pay for. That's what makes this company so unprofessional, I phoned and followed their procedure to the tee and was informed right before the procedure after I ask them will I pay or need to pay for the procedure and they said, 'No' I don't have to pay anything as long as I receive an approval that I did and I ask them so I can make a informed decision before hand. That's not even the tips of the iceberg. I am currently sitting with a piece to tooth sticking out of my gums and it what BankMed cause because they have clowns for doctors on there list, guess what, I paid out of my pocket to because the doctor made and error and a consultant told me I need to fix the document. I don't know what to do, I cannot leave them without leaving my job or need to get married and take up another medical aid. If there is any legal person reading this and want to take up my cause, ill rather pay extra for you to help me then this Scheme they are running, please assist. I will be phoning them shortly and if this is going to court, well is keep everyone reading on HELLOPETTER up to date.

0
Replies (5)
Bankmed
Bankmed's reply20 Sept 2021, 09:03
Official
Hi Mario, please accept our sincerest apologies for the inconvenience and frustration caused by this matter. Kindly confirm your membership number or ID number and we will urgently review your query and revert with feedback at the soonest. Regards. 
Bankmed
Bankmed's reply20 Sept 2021, 13:01
Official
Thank you for sending us your details, Mario. Regards. 
Bankmed
Bankmed's reply20 Sept 2021, 15:12
Official
Hi Mario, we have contacted the practice to request for an amended account and the practice has advised that the accounts department will only be available on Wednesday to assist. We call the practice again on Wednesday and revert with feedback. Regards. 
MS
Mario S's update27 Sept 2021, 09:22
Reviewer Update
I keep on receiving worse and worse emails every week. Please can someone tell me how the complaint procedure work and time limit to get this resolved? Then which body governs the medical scheme department if I want to take legal actions? Looks there was more information that was not disclose to me from BankMed and I am writing exams to. If I fail due to all the stress I am put through, ill take legal actions against that as well. I hope to hear from you guys soon, I hope I can get feed back this week to prepare for my exams next month.
Bankmed
Bankmed's reply27 Sept 2021, 13:36
Official
Hi Mario, our teams will be in contact during the course of the day. Regards.