1 reviews | Active since Aug 2018
**** **** **** ****!!!!!!!!!!!!!!!!!!
Went to the dentist to enquire about installing braces the Dr advised front office will confirm of the medical aid will cover.
Bankmed was contact and the necessary checks were done and confirmation was given that my plan covers the procedure and there are available funds as per reference ***.
The braces were installed upon claiming the dentist was told the claim was rejected and only R600 would be covered of R19 675.
Can someone explain why the dentist is being told 2 conflicting stories, she was told she must call discovery and discovery says she must call bankmed.
I would like a copy of the recorded call confirming that this was going to be covered and I would like this claim to be paid.
I will not be held liable to pay R19 675 for a procedure that was confirmed we can proceed
I Want ANSWER FROM YOU CONTACT ME
We will refer your query over to the relevant team for assistance.
We will refer your query over to the relevant team for assistance.
This is unacceptable no feedback Monday and Tuesday and today is Wednesday close of business no communication besides automated reponses.
How long does it take to get a call recording. As call centre's have managers who have access to such things.
This is not only unprofessional but embarrassing that a compliant written on Saturday and today being the 3rd working day with no actual communication or a call.
I still want answers with regards to who confirmed there were funds.
This is unacceptable no feedback Monday and Tuesday and today is Wednesday close of business no communication besides automated reponses.
How long does it take to get a call recording. As call centre's have managers who have access to such things.
This is not only unprofessional but embarrassing that a compliant written on Saturday and today being the 3rd working day with no actual communication or a call.
I still want answers with regards to who confirmed there were funds.
Still no response from you , I have tried to get this resolved clearly I must log a formal complaint with the Ombudsman of medical councils.
I will be taking this further and these screenshot will be proof that you acknowledged my complaint but fail to advise.
Still no response from you , I have tried to get this resolved clearly I must log a formal complaint with the Ombudsman of medical councils.
I will be taking this further and these screenshot will be proof that you acknowledged my complaint but fail to advise.