RS
Ruchir S

1 reviews | Active since Jul 2016

21 Jul 2016, 09:21

Savings Transfer Nightmare!

<p>I have tried to get an answer as to why my savings balance has not been transferred into my account since October last year. I have spoken with 3 different call centre agents and have sent numerous emails without anyone being able to tell me why my savings balance has not been transferred, </p> <p>Banking details have been confirmed and numerous promises were made as to when this payout will be received but to date I have not received anything.</p> <p>There seems to be a list of compliants around the same issue. Speaks volumes of how Bankmed conducts business. What are you doing to improve service to your customers?</p> <p>It is sad that they are very quick to take money from you but returning money becomes an impossible task.</p> <p>I would not recommend any form of savings plan from Bankmed as it is impossible to get the savings back.</p>

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Replies (1)
Bankmed
Bankmed's reply27 Jul 2016, 14:47
Official

Dear Mr Severaj

Thank you for allowing us to assist you.

We have sent you an email confirming that we are waiting for the bank account details of your current medical Scheme to transfer your savings account.

We have sent you an email and you are welcome to respond to it should you require further assistance on the matter.

Regards

Hadiyo Tshabalala